When receiving a phone call, connections drop

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GH0
DD-WRT User


Joined: 05 Dec 2008
Posts: 249

PostPosted: Sat Dec 17, 2011 21:45    Post subject: When receiving a phone call, connections drop Reply with quote
For a while I have been experiencing problems, and I have been narrowing it down slowly to the point that whenever I receive a phone call on my cable/voip modem, I have connection issues that seem to happen or affect networked devices.

The problems include:
Dropped VNC Connections
Signal Strength drops
Other minor issues

What doesn't happen:
IRC stays online
All connections are still active to the main router


Quote:

Downstream
Freq/Power: 609.000 MHz -6 dBmV
Signal to Noise Ratio: 37 dB
Modulation: QAM256
Upstream
Freq/Power: 34.600 MHz 38 dBmV
Channel Type: DOCSIS 1.x (TDMA)
Symbol Rate: 2560 kSym/sec
Modulation: QAM16


System Uptime: 10 days 14h:55m:10s
Computers Detected: 1
CM Status: Telephony-AC Power Iso OFF Reg Complete
Time and Date: FRI DEC 16 17:51:58 2011


System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem HW_REV: 54
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.24
SW_REV: 6.1.77D.D11PLUS
MODEL: TM602G
Product Type: 00000108 010a3be2
Product Release: 00000004
Flash Part: AM29LV320MB
Download Revision: 2
Firmware Revision: 6.1.77D.D11PLUS
Serial Number: ACLBNS68D465550
Battery Charger FW Rev: 07.16

Mta Serial Number ACLBNS68D465550
Mta Type Identifier pktc1.5:05220101010201020901010B0A010305060708090A0B0C0C01000D010110010912020007

Mta Serial Number ACLBNS68D465550
Mta Type Identifier pktc1.5:05220101010201020901010B0A010305060708090A0B0C0C01000D010110010912020007





Network Layout:

If someone could help me out in figuring out this issue, this would be great. I am clueless right now.



I was on freenode in #dd-wrt and someone had recommended turning off QoS, which I did. Then made another phone call to the house, and IRC, VNC, and a file sharing transfer dropped off.

This is becoming annoying.
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GH0
DD-WRT User


Joined: 05 Dec 2008
Posts: 249

PostPosted: Tue Dec 20, 2011 0:17    Post subject: Reply with quote
Bump. Still experiencing this. If you need more information please just let me know.
Murrkf
DD-WRT Guru


Joined: 22 Sep 2008
Posts: 12680

PostPosted: Tue Dec 20, 2011 0:51    Post subject: Reply with quote
Start by reading the peacock announcement. I see that you are using 14929 on one router, but there is no info on the other router at all. Provide all info that the peacock requests in the required reading section. I would try going up to 15962 or down to 12548, depending on which file versions your routers support. You might just be overloading them and need something with more power.
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