Plex Remote Access not working with Netgear R9000

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captain_astronaut
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PostPosted: Sun Oct 16, 2022 23:14    Post subject: Plex Remote Access not working with Netgear R9000 Reply with quote
Hello there,

I have an Nvidia Shield Pro with a Plex server. I have the Netgear R9000 with the Firmware: DD-WRT v3.0-r50176 std (09/15/22) installed.

I'm trying to get remote access to work but no matter what port forwarding tutorials I try, I still get "Not available outside your network."

Not sure what I'm doing wrong. UPnP is turned off.

Is there further information you would need in order to help diagnose the issue?

Thanks in advance.
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egc
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PostPosted: Mon Oct 17, 2022 16:27    Post subject: Reply with quote
You better ask at the plex forum.

Not sure if SFE (Shortcut Forwarding Engine on Setup page) always plays nice to be sure disable it.

I do not have Plex, but maybe it uses hairpinning so check that "Block WAN NAT redirection" (Security/Firewall) is not checked

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the-joker
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PostPosted: Mon Oct 17, 2022 17:06    Post subject: Reply with quote
Plex, likely requires uPnP turned on router side. ports should be forwarded automatically if it works.

Also plenty Plex port forwarding how-to's on the web. Sorry I never used Plex, I use Kodi and SMB/NFS shares as uPnP/DLNA is useless to me.

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captain_astronaut
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PostPosted: Thu Oct 20, 2022 11:33    Post subject: Reply with quote
There might be plenty of tutorials online about port forwarding and Plex, but not about port forwarding in DD-WRT and Plex. Google is the first place I go before signing up for a forum to ask for guidance. Even on a Plex forum I haven’t found any help about Plex remote access and DD-WRT. Surely I can’t be the only one trying to attempt this.
the-joker
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PostPosted: Thu Oct 20, 2022 11:54    Post subject: Reply with quote
Surely you cant be the only one, I agree, Plex is only available on very high end routers, not everyone has them with Plex support built in.
Even standalone Plex + DD-WRT + port forwarding is not something you are likely to find here. Its not a talked about subject afaik.

DD-WRT port forwarding tutorials exist https://forum.dd-wrt.com/wiki/index.php/Port_Forwarding

Then https://blog.flashrouters.com/2022/01/13/how-to-use-port-forwarding-with-dd-wrt-routers-dd-wrt-tutorial/

and more specifically to you https://forums.plex.tv/t/dd-wrt-and-plex/79055

You also have in router built in help pages.

And if Plex supports uPnP port forwarding, as a standalone Plex (not router plex built in) you have to enable uPnP on the router and setup plex to use that method, then the port forwarding is setup automatically for you router side, on the Host machine where plex runs you have to allow it through firewalls.

Ive no idea if Plex supports that, usually torrent programs do.

Search engines are your friend.

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vatovey
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PostPosted: Thu Oct 27, 2022 15:31    Post subject: Reply with quote
I have an R9000, and have successfully got it working with a Plex server.

On your R9000, create a port forwarding rule in NAT/QOS --> Port Forwarding to forward port 32400 to port 32400, but also specifying what host/Plex Server IP to forward the traffic to.

Then, in the Plex 'Remote Access' settings enable/tick 'Manually specify public port' and set it to 32400, the click on 'Apply', then Save Changes.

Hopefully you should be all setup at this point.
captain_astronaut
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PostPosted: Fri Oct 28, 2022 2:39    Post subject: Reply with quote
I've followed those steps and repeated them ad nauseum, but still no connection.

I'll mention again that I have an Nvidia Shield Pro with the Plex server on it. It is connected to the router. I'm using the IP address that's associated with the Shield. Is that the problem? Can the DD-WRT not work with an Nvidia Shield Pro?

Thank you,
egc
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PostPosted: Fri Oct 28, 2022 6:04    Post subject: Reply with quote
The Plex instructions seems pretty clear and DDWRT can just do normal Port Forward

Did you follow the instructions to the letter?: https://support.plex.tv/articles/200931138-troubleshooting-remote-access/

e.g.: 'Manually specify public port'

Maybe show a screenshot of the port forwarding section and the Plex server so that we can see if we can spot anything unusual.

This might not be DDWRT related maybe you can ask on the Plex forum?

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vatovey
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PostPosted: Fri Oct 28, 2022 15:53    Post subject: Reply with quote
Here are my DD-WRT and Plex settings - see attached.
kernel-panic69
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PostPosted: Fri Oct 28, 2022 16:52    Post subject: Reply with quote
I really love how these l33t devices have shit instructions. As noted, all you should have to do is forward "both" (tcp and udp) port 34200 on WAN to port 34200 of the IP address assigned to your nVidia Shield. This may require setting up either static IP to the device or a static DHCP lease "infinite". If you have an ISP and a separate DD-WRT router involved, and you are opening access to the internet, then you will have to double port forward. This should not require 1:1 NAT.

https://support.plex.tv/articles/221099988-setting-up-and-managing-plex-media-server-on-nvidia-shield/

https://www.nvidia.com/en-gb/shield/support/shield-tv-pro/plex/

https://nvidia.custhelp.com/app/answers/detail/a_id/4171/~/plex-media-server-on-shield-tv

https://support-shield.nvidia.com/shield-tv-user-guide/index.htm#t=Plex_Media_Server.htm

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captain_astronaut
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PostPosted: Fri Oct 28, 2022 16:54    Post subject: Reply with quote
vatovey wrote:
Here are my DD-WRT and Plex settings - see attached.


These are my settings:
vatovey
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PostPosted: Fri Oct 28, 2022 17:04    Post subject: Reply with quote
Looks the same to me.

Do you have the DD-WRT firewall enabled possibly ?, or some sort of firewall/security enabled on the shield ?
captain_astronaut
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PostPosted: Fri Oct 28, 2022 17:09    Post subject: Reply with quote
vatovey wrote:
Looks the same to me.

Do you have the DD-WRT firewall enabled possibly ?, or some sort of firewall/security enabled on the shield ?


I don't believe the Shield has a firewall. I didn't enable a DD-WRT firewall, unless it's enabled by default. I'll have to check when I'm home from work.

Thank you.
dale_gribble39
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PostPosted: Fri Oct 28, 2022 17:34    Post subject: Reply with quote
DD-WRT firewall is enabled by default, and port forwarding uses iptables (the firewall). I would suggest at a minimum to update to 50595 even though I don't see any glaring obvious issues reported with port forwarding in your build:

https://ftp.dd-wrt.com/dd-wrtv2/downloads/betas/2022/10-23-2022-r50595/netgear-r9000/

Is your R9000 in the default configuration as an edge router in gateway mode? It's really helpful if we have the total picture of device configurations that apply.

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foz111
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PostPosted: Fri Oct 28, 2022 17:49    Post subject: Reply with quote
Safer to use VPN server and client rather than UPnP or opening ports to access your plex server.
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