Posted: Tue Sep 04, 2018 3:48 Post subject: Cloudcam - cannot connect to dd-wrt router only.
Hello,
I have recently bought a Amazon cloud cam security camera. I have a LinkSys ACS 1900 v2 router. I have setup 2.4 and 5GHz wifi. I couldn't connect the camera to this ( 2.4 GHz,as camera supports only this ) 2.4GHz wifi. But the camera can connect to the wifi hotspot which I created using my samsung Mobile phone. (Same issue was there with wyze camera ). I have updated the firmware to latest ( firmware - 2018-7-28 ). All my other devices can connect to this wifi ( 2.4Ghz ) correctly. Issue is only with security cameras. As the camara is connecting properly to mobile hotspot, I am not sure whether it is a camera issue, dd-wrt settings issue.
Note : Camera can also connect to LinkSys router with Stock firmware. Issue is only with dd-wrt based router. I have posted the same question to Amazon forum and yet to get a reply on this.
Currently I am using a second LinkSys router with stock firmware as a work around. Appreciate if you can provide some hints/suggestions to make this work with DD-WRT router. I have tried toggling UPNP, but it didn't help.
Joined: 05 Apr 2017 Posts: 981 Location: Louisiana, USA
Posted: Fri Sep 07, 2018 6:21 Post subject:
Lot of devices are having issues connecting with the last several builds. Until it's fixed the workaround is to disable WMM.
If this causes problems for other wireless devices on your network you can create a VAP (Virtual Access Point aka Guest Network) with WMM disabled and use it specifically for your camera. _________________ DD-WRT Installation & Setup TUTORIAL http://www.dd-wrt.com/phpBB2/viewtopic.php?t=311117
FIRMWARE:OpenWrt SNAPSHOT r8217-2cc821e / LuCI Master (git-18.276.41146-280dd33) MODEM:ARRIS SURFBoard SB8200 ROUTER:Linksys WRT32X USB NAS:Western Digital BLACK 1 TB Hardrive + Startech USB 3.0 External SATA III Enclosure
Could you please let me know how to disable WMM ?
I am using the firmware ( ddwrt-linksys-wrt1900acv2-webflash.bin ) dated 2018-8-22. (v3.0 Beta Build 36698 ).
I did check the DD-WRT settings and couldn't find any setting related to WMM. Is it named differently?
Joined: 30 May 2017 Posts: 582 Location: Rural Manitoba
Posted: Fri Sep 07, 2018 16:54 Post subject:
sudheeshb wrote:
Thanks for the reply.
Could you please let me know how to disable WMM ?
I am using the firmware ( ddwrt-linksys-wrt1900acv2-webflash.bin ) dated 2018-8-22. (v3.0 Beta Build 36698 ).
I did check the DD-WRT settings and couldn't find any setting related to WMM. Is it named differently?
Note: I did a quick only and I am at work now.
WIRELESS TAB > Radio to used > Advanced Settings > WMM Support (Enable / Disable) _________________ Starlink & DSL -> TPLink TL-R470T+
->
WRT3200acm Master WDS 5GHz 80Mhz CH 100 (+6) r55819
Ath1 2.4Ghz Disabled
99 Static Leases
ExpressVPN
WRT3200acm r55819 WDS Station 5Ghz
Ath1 AP N/G Mixed Channel 11 HT40
WRT1900Ac V1 5Ghz r55819 WDS Station
(Defective, no 2.4Ghz but 5Ghz works great)
WRT1900AC V1 5Ghz AC 80Mhz WDS Station r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT1900ACS SPARE r54914
WRT1900AC SPARE r54914
WRT1900AC V1 5Ghz AC 80Mhz WDS-AP r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT54G DD-WRT v3.0-r37305 micro AP CH 6 Mixed - Not in use
FIRMWARE:OpenWrt SNAPSHOT r8217-2cc821e / LuCI Master (git-18.276.41146-280dd33) MODEM:ARRIS SURFBoard SB8200 ROUTER:Linksys WRT32X USB NAS:Western Digital BLACK 1 TB Hardrive + Startech USB 3.0 External SATA III Enclosure
Joined: 30 May 2017 Posts: 582 Location: Rural Manitoba
Posted: Sat Sep 08, 2018 2:34 Post subject: Can't connect Cloudcam
Here's a shot in the dark. I have an Epson Printer that refuses to connect to my 3200 so I put it on a 1900 V1 where it works but drops out every few hours and reconnects. After doing a bit of research I found that the printer relies on WPA security where I am set to WPA2 personal. I reactivated my 3200 2.4ghz but with WPA2 Personal Mixed and lo and behold my printer connects immediately. It appears that even when you select WPA2 on the Linksys firmware it still will do a negotiate on WPA as a default whereas with DD-WRT you must specify WPA or WPA2 mixed to gain full access to WPA devices. As a side note the 1900 V2 appears to be a mirror of 1900ACS whereas my 1900 V1's are a different breed so I can't really verify results for your situation. You will find here on the board a load of concerns with the 1900ACS and thereby may find some answers. _________________ Starlink & DSL -> TPLink TL-R470T+
->
WRT3200acm Master WDS 5GHz 80Mhz CH 100 (+6) r55819
Ath1 2.4Ghz Disabled
99 Static Leases
ExpressVPN
WRT3200acm r55819 WDS Station 5Ghz
Ath1 AP N/G Mixed Channel 11 HT40
WRT1900Ac V1 5Ghz r55819 WDS Station
(Defective, no 2.4Ghz but 5Ghz works great)
WRT1900AC V1 5Ghz AC 80Mhz WDS Station r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT1900ACS SPARE r54914
WRT1900AC SPARE r54914
WRT1900AC V1 5Ghz AC 80Mhz WDS-AP r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT54G DD-WRT v3.0-r37305 micro AP CH 6 Mixed - Not in use
Thanks for the suggestion. But it didn't help. I created a new VAP (with WMM disabled ) with out any security ( no password). Still the camera is refusing to connect. The camera connects fine to stock firmware as well as wifi hotspot from my mobile phone.
Joined: 30 May 2017 Posts: 582 Location: Rural Manitoba
Posted: Sat Sep 08, 2018 11:23 Post subject: Cloudcam connection
Unfortunate that it didn't help. Just as an after thought, did you reboot your router after making the wireless changes. When I was doing my testing I thought I made no difference by changing settings even though the router dropped WiFi and restarted, but when I rebooted the router my changes took effect. _________________ Starlink & DSL -> TPLink TL-R470T+
->
WRT3200acm Master WDS 5GHz 80Mhz CH 100 (+6) r55819
Ath1 2.4Ghz Disabled
99 Static Leases
ExpressVPN
WRT3200acm r55819 WDS Station 5Ghz
Ath1 AP N/G Mixed Channel 11 HT40
WRT1900Ac V1 5Ghz r55819 WDS Station
(Defective, no 2.4Ghz but 5Ghz works great)
WRT1900AC V1 5Ghz AC 80Mhz WDS Station r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT1900ACS SPARE r54914
WRT1900AC SPARE r54914
WRT1900AC V1 5Ghz AC 80Mhz WDS-AP r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT54G DD-WRT v3.0-r37305 micro AP CH 6 Mixed - Not in use
Joined: 30 May 2017 Posts: 582 Location: Rural Manitoba
Posted: Sat Sep 08, 2018 11:53 Post subject: Cloudcan connection
You might be able to get more help if you provide information from the Syslog. Turn on syslog in Services and monitor in Status > Syslog.
Once syslog is turned on, attempt a connect with your cloudcams.
As a side note, when I disabled wmm so as to get my Sonoff devices working I lost my cams. Previously I mentioned that I changed my security to mixed WPA2 and my printer has not dropped out since, then again that is on my 1900 V1. _________________ Starlink & DSL -> TPLink TL-R470T+
->
WRT3200acm Master WDS 5GHz 80Mhz CH 100 (+6) r55819
Ath1 2.4Ghz Disabled
99 Static Leases
ExpressVPN
WRT3200acm r55819 WDS Station 5Ghz
Ath1 AP N/G Mixed Channel 11 HT40
WRT1900Ac V1 5Ghz r55819 WDS Station
(Defective, no 2.4Ghz but 5Ghz works great)
WRT1900AC V1 5Ghz AC 80Mhz WDS Station r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT1900ACS SPARE r54914
WRT1900AC SPARE r54914
WRT1900AC V1 5Ghz AC 80Mhz WDS-AP r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT54G DD-WRT v3.0-r37305 micro AP CH 6 Mixed - Not in use
Joined: 30 May 2017 Posts: 582 Location: Rural Manitoba
Posted: Sat Sep 08, 2018 23:05 Post subject:
sudheeshb wrote:
I tried the experiment after rebooting the modem. It didn't help. Logs was shared with earlier posts.
I apologize for the log comment. My head was elsewhere when I made the comment. Hope that someone else on the forum has struggled with the problem and can offer advice. I had to activate additional routers to work around similar problems and am hoping for some resolution as I don't have a spare for now. Ironically I did find that stock firmware worked but I needed WDS links which are not available in stock and because I have a 100 device static list, entry manually would be a chore I don't want. Incidentally I have 3200's linked WDS which operate flawlessly, they just won't fully co-operate with my 1900's or 1200. _________________ Starlink & DSL -> TPLink TL-R470T+
->
WRT3200acm Master WDS 5GHz 80Mhz CH 100 (+6) r55819
Ath1 2.4Ghz Disabled
99 Static Leases
ExpressVPN
WRT3200acm r55819 WDS Station 5Ghz
Ath1 AP N/G Mixed Channel 11 HT40
WRT1900Ac V1 5Ghz r55819 WDS Station
(Defective, no 2.4Ghz but 5Ghz works great)
WRT1900AC V1 5Ghz AC 80Mhz WDS Station r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT1900ACS SPARE r54914
WRT1900AC SPARE r54914
WRT1900AC V1 5Ghz AC 80Mhz WDS-AP r55819
2.4Ghz AP Ch1 HT20 Mixed
WRT54G DD-WRT v3.0-r37305 micro AP CH 6 Mixed - Not in use
No issues and thanks for the time take to respond.
I am using one more router ( LinkSys 3200 ) with stock firmware as a work around. Only camera is connected to this router. This works fine as of now. But I would like to get rid of this additional router and use only DD-WRT router for all devices.
