R7800 AC2600 router randomly reboots

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NibblyPig
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Joined: 04 May 2011
Posts: 2

PostPosted: Thu Aug 29, 2024 17:19    Post subject: R7800 AC2600 router randomly reboots Reply with quote
I'm new to dd-wrt, I bought this router from ebay and I put dd-wrt on it.

It seems to work fine, but occasionally it seems to crash and reboot.

The firmware I have is DD-WRT v3.0-r55209 std (02/27/24)

I first used recovery mode to instal the stock firmware, a fairly old factory stock version, and then upgraded to dd-wrt from the update firmware menu.

It is possible that as this router is 2nd hand there is something wrong it with it, which would be disappointing. However I wonder if I can rule this out by getting access to the logs somehow?

Syslogd and Klogd are both enabled, jffs2 is disabled and I have put a remote server ip in for external logging, but I only have my laptop available for this.

The router's own logs are wiped upon reboot, so there is no useful information there, and there is nothing in the external logging prior to the crash.

I wonder if anyone could advise me on some other steps I might take to resolve or diagnose this. The router has a reasonable amount of traffic running through it, approx 17mbit upload constantly and it operates fine for hours, often 12 hours or more.

I also wonder if it's a power thing, are these routers fickle about their power adapters? Perhaps the adapter needs replacing.

Many thanks for any advice.
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kernel-panic69
DD-WRT Guru


Joined: 08 May 2018
Posts: 14885
Location: Texas, USA

PostPosted: Thu Aug 29, 2024 17:29    Post subject: Reply with quote
Could be SFE needs to be disabled or configuration issue. Our magic crystal ball cannot determine. Please consider
upgrading to current release as of this post using the dd-wrt-webupgrade.bin, reset and re-configure from scratch.
Also, serial console logs would probably help determine issues.

https://download1.dd-wrt.com/dd-wrtv2/downloads/betas/2024/08-28-2024-r58207/netgear-r7800/

EDIT: forgot to change filename before unlock/move back to Atheros. Rolling Eyes


Last edited by kernel-panic69 on Fri Aug 30, 2024 1:45; edited 1 time in total
D.F.Cruizer
DD-WRT User


Joined: 14 May 2023
Posts: 134

PostPosted: Fri Aug 30, 2024 1:16    Post subject: Reply with quote
My strong suspicion is the power adapter of your R7800 router is near the end of its working life.

In 98% of cases of routers behaving unexpectedly like yours have been, invariably, the power adapters.

Please note the rules regarding power adapter replacement. It must have same Voltage, and same or higher Amps.

Should the plug of the power adapter replacement be of different size (i.e. Not of same make and model), simply cut it off and replace it by the one of the existing power adapter. Observe polarity.

Good luck.
bushant
DD-WRT Guru


Joined: 18 Nov 2015
Posts: 2106

PostPosted: Fri Aug 30, 2024 1:27    Post subject: Reply with quote
kernel-panic69 wrote:
Could be SFE needs to be disabled~


+1

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kalrez
DD-WRT Novice


Joined: 28 Jan 2022
Posts: 41

PostPosted: Fri Aug 30, 2024 12:54    Post subject: Reply with quote
Try release -r58070 std (08/19/24)

This has been a very stable one for me (with SFE turned on) no reboots.

SFE I'm willing to bet is the issue. The release you installed (-r55209 std (02/27/24) ) was one that I had random reboots due to running with SFE turned on.
dpp3530
DD-WRT Guru


Joined: 12 Dec 2007
Posts: 861
Location: Pittsburgh, PA USA

PostPosted: Fri Aug 30, 2024 14:52    Post subject: Reply with quote
D.F.Cruizer wrote:
My strong suspicion is the power adapter of your R7800 router is near the end of its working life.

In 98% of cases of routers behaving unexpectedly like yours have been, invariably, the power adapters.

Please note the rules regarding power adapter replacement. It must have same Voltage, and same or higher Amps.

Should the plug of the power adapter replacement be of different size (i.e. Not of same make and model), simply cut it off and replace it by the one of the existing power adapter. Observe polarity.

Good luck.


Agreed. I just replaced the adapter on my primary R7800 for this very reason. Also, the older build you're running did have issues with SFE. All of the August 2024 builds have been stable for me with Shortcut Forwarding Engine set to SFE, but not to any of the NSS options. Strongly suggest a full reconfig as well.

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NibblyPig
DD-WRT Novice


Joined: 04 May 2011
Posts: 2

PostPosted: Wed Sep 04, 2024 21:23    Post subject: Reply with quote
Thanks for the responses. After a significant amount of googling I found a topic that mentioned the latest firmwares have been very unstable with this router. Something to do with the kernel changing.

It was suggested to install v3.0-r53562 so I have and we're currently at almost 3 days of uptime!

SFE is still enabled and everything seems good.

So if you get this router, put this firmware on it and you should have a much happier time.
kernel-panic69
DD-WRT Guru


Joined: 08 May 2018
Posts: 14885
Location: Texas, USA

PostPosted: Wed Sep 04, 2024 21:35    Post subject: Reply with quote
Yeah, that was a long time ago early in the Linux 6.x kernel addition and pre NSS core support. Still a work in progress and some folks are having mixed luck with it. The key thing is to do a full hard reset and reconfigure from scratch after flashing the newer releases to eliminate any changed logic or nvram variable cruft.
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