Posted: Sat Aug 10, 2019 16:31 Post subject: Unable to access amazon.com
I own a Linksys E1200 v1. I use the WiFi to do typical things like gaming, streaming movies, and browsing the web, but of all the things, my wife and I can't access amazon.com on our Android phones (or the CapitalOne app) over WiFi.
I can't load amazon.com via:
- Moto G5 over home WiFi
- Moto G6 over home WiFi
But I can load amazon.com fine via:
- phone over LTE
- phone over the library's WiFi
- laptop over WiFi
When I say "won't load", what I mean is that the progress bar in the browser moves maybe 10% and then just hangs (see attached image) until I get "This site can't be reached" (ERR_CONNECTION_CLOSED). It seems like maybe a DNS or proxy issue, but my laptop works just fine over WiFi and both phones work fine over LTE.
When connected to my home WiFi, my phone shows that "Proxy" is set to "None" and "IP settings" is set to "DHCP"
I don't believe I changed much (or anything?) from the default besides what I obviously had to.
My current firmware is "DD-WRT v3.0-r40188 mini (07/04/19)".
The previous firmware I had was from 2013 (though I did not record the exact firmware) and it also had this problem... but only with our current set of phones. Everything worked fine with our older Android devices.
Joined: 08 May 2018 Posts: 14207 Location: Texas, USA
Posted: Wed Aug 21, 2019 15:17 Post subject:
I am not having this issue on my cheap Samsung J7, but I am on an alpha test build. I would try flashing 40672 or 40723 and report back after testing it.
Posted: Wed Aug 21, 2019 17:18 Post subject: Re: Unable to access amazon.com
MisinformedDNA wrote:
I own a Linksys E1200 v1. I use the WiFi to do typical things like gaming, streaming movies, and browsing the web, but of all the things, my wife and I can't access amazon.com on our Android phones (or the CapitalOne app) over WiFi.
Try different DNS addresses (like 1.1.1.1 or 8.8.8.. Are you using your ISP's DNS?
Also, do you have Lite/Data-saver mode enabled in the phone browser? _________________ #NAT/SFE/CTF: limited speed w/ DD#Repeater issues#DD-WRT info: FAQ, Builds, Types, Modes, Changes, Demo#
OPNsense x64 5050e ITX|DD: DIR-810L, 2*EA6900@1GHz, R6300v1, RT-N66U@663, WNDR4000@533, E1500@353,
WRT54G{Lv1.1,Sv6}@250|FreshTomato: F7D8302@532|OpenWRT: F9K1119v1, RT-ACRH13, R6220, WNDR3700v4
I would try flashing 40672 or 40723 and report back after testing it.
I could try that. But given that the 2013 firmware had the same problem as my current firmware, what are the odds that something in the firmware was fixed in the last month to address this issue?
jwh7 wrote:
Try different DNS addresses (like 1.1.1.1 or 8.8.8.. Are you using your ISP's DNS?
Also, do you have Lite/Data-saver mode enabled in the phone browser?
I am using my ISP's DNS, but Amazon loads fine on laptop/desktop. But I can try when I get home.
Also, I have never seen the Lite/Data-saver mode turned on. Didn't even know it existed. (My wife uses Chrome, but I use Brave, which is based on Chromium, so I'm not sure Data-saver is even applicable to that browser.)
Is there a way of debugging/watching the traffic through the router to see what is happening to amazon.com requests and responses?
Joined: 08 May 2018 Posts: 14207 Location: Texas, USA
Posted: Wed Aug 21, 2019 20:54 Post subject:
MisinformedDNA wrote:
kernel-panic69 wrote:
I would try flashing 40672 or 40723 and report back after testing it.
I could try that. But given that the 2013 firmware had the same problem as my current firmware, what are the odds that something in the firmware was fixed in the last month to address this issue?
I am currently still on 40701 test build and I am not having an issue with my phone resolving Amazon... I may flash 40723 later on this evening and see if anything changes, but I kinda doubt it.
Yeah, obviously if this was happening in any build, the community would be in an uproar. So it's likely something specific to my situation... So the question is, how do I get to the bottom of it?
Joined: 08 May 2018 Posts: 14207 Location: Texas, USA
Posted: Thu Aug 22, 2019 6:45 Post subject:
Do I need to send you the latest alpha k2.6 nv64k mini? Or are you going to try the latest public build? This could be related to other k2.6 issues that were finally recently fixed... or something to your specific configuration, perhaps.
. Are you using your ISP's DNS?
